Call for MLS Technology Survey Participants

by Mike Audet on August 15, 2013

WAV tnWAV Group will be fielding the third annual WAV Group MLS Technology survey in September.  We are inviting all MLSs to take part.  This is a free, non-sponsored survey we provide for the benefit of the industry.  The more participation we have the more valuable the data will be for everyone.

There is no cost to participate. Each participating MLS will in turn receive three reports:

  • National Results for all MLSs
  • Your Vendor Specific Results (i.e., All results from users of MLXchange);
  • Your MLS Member results in a system generated report

Your MLS will receive the reports prior to the NAR national conference in November. 

Survey Objectives

The objective of the annual MLS Technology Survey is to provide a high level comparative satisfaction rating of the MLS technology used in our industry. The report will also provide you trending information from year to year in regards to this technology.  Surveys should never be the basis for choosing a MLS vendor and system but should be used as part of your overall due diligence and strategic planning.

Survey Design

In 2012 we had over 75 MLSs participating with over 15,000 agents completing surveys.  In 2013 we expect to have even more participants.  The WAV Group survey, from its inception, has always measured both staff ratings and user ratings.

Staff MLS Ratings: Your MLS staff work with vendors and systems on a completely different level than the general members.  Staff insight is crucial to understanding how vendors are to work with, how quickly they respond to issues, how well they provide general support, and how they respond to feature requests.

Member MLS Ratings: Members, will rate the MLS system on usability, and the features and functions they use every day in their real estate practice.  Our survey only collects ratings from those that use the specific features and functions being rated and all questions in the survey are role appropriate.

Choosing a MLS Vendor and System

Reviewing MLS vendor options is a complex process.  Surveys are a valuable tool to be used as one component in the process, however, they should never be used as the sole basis for making a vendor selection. WAV Group assists MLSs each year in evaluating MLS technology from a full RFP process to Technology Updates.  If you would like more information on our MLS technology evaluation and selection processes please contact us at mailto:mike@wavgroup.com or call us at 716-839-4628.

 

 

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