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Real Estate Listing Syndicators Collaborate on report

In an effort lead by Drew Meyers at Zilow and others, a document has been sharred that outlines the current state of affairs in the listing syndication universe.  Note that there are tabs for Technology Vendors, Website Vendors and Brokerages - each outlining thier syndication participation.  Sorry for the scrolling

 


Real Estate Listing Syndicators Collaborate on report

http://waves.wavgroup.com/real-estate-listing-syndicators-collaborate-on-report
Posted on June 05, 2009 13:57:54 by Blog Author Victor.Lund
Comment from: Michael Wurzer [Visitor] Email · http://www.flexmls.com/blog

I'm curious to know how many of these syndication efforts are using the RESO syndication format.


Mark Wise from ThreeWide provided me with this list:



http://www.beatyouthere.com/


http://www.clrsearch.com/


http://www.dothomes.com/


http://www.enormo.com/


http://www.erealinvestor.com/


http://www.fizber.com/


http://www.kwkly.com/
kellerwilliams (back end integration with their KWLS)


http://www.myrealty.com/


www.yahoo.com
Are there others?

PermalinkPermalink June 05, 2009 14:12:45
Comment from: Victor.Lund [Member] Email · http://www.wavgroup.com
Victor.Lund

From Bud Howell by email with permission to publish - contact information below



You are right that the spreadsheet needs to be updated by all those whose feed info is posted there. It's useful information only to the extent it is accurate and current. I've made a number of changes to the "Tech Providers" page since it contained a number of bogus claims -- e.g. nobody "feeds" some of the sites originally inserted and there were a number of other search engines not provided (and there may be a few others I missed).
One of the providers listed is actually a website provider only (and listed themselves on that page also) but nowhere on their website do they claim to provide any external services of that kind. It superficially appears their entry on the "Tech Providers" page was just a bit of seriously creative marketing. ;)
So, yeah, it's not entirely accurate in a number of ways and hopefully, with reasonable effort by all interested parties, it can be brought up to speed as a valid representation of what's really real without the misleading puffery the original one contained.


It's obvious we're going to have to patrol this sheet constantly to remove efforts by various marketing weenies to impress everyone with how many secondary sites they can name off the top of their heads, but to which neither they nor anyone else can directly deliver listings on feeds.
Our page detailing this vital difference is found at http://www.syndafeed.com/display.php?id=0024 and by now I'd have thought most people in the industry would have caught on that making such silly claims makes them appear either utterly ignorant ... or something else.
Best regards,
--
Bud Hovell bud@syndafeed.com
Voice: +1 334 239 3139

PermalinkPermalink June 05, 2009 16:57:37
Comment from: Bud Hovell [Visitor] Email · http://www.syndafeed.com

Hi, folks ...
A couple of minor followup comments in response to Michaels' original post....



I failed to mention to Victor in my email that BeatYouThere stopped polling feeds several months ago. We received an email note from their CEO that they were suspending all active operations pending a search for a new financial arrangement for their business and would also be suspending feed polling at all locations for lack of sufficient operating funds.



These are some "for what it's worth" comments ...



I'm a bit puzzled about the Dothomes.com reference since I just had back and forth email correspondence with Artemi Kryski a week ago about setting up a feed and he said they can poll Google Base format and mentioned nothing about any alternatives.


Enormo provides their own custom XML format to service multiple currencies, languages, and global property locations. One of their key managers, in a phone conversation over a year ago, responded to my question about whether they would be adopting this new standard by saying they tend to follow new tech trends rather than leading them, OWTTE (presumably on the familiar premise that pioneers get all the arrows). It is possible, of course, that they have more recently adopted a different view with regard to implementing the RETS standard.


The April 2008 RESO announcement of the new RETS standard mentions these companies as intended adopters (and more have likely committed since that time):



"They include MLS Assistant, MLS Listings Inc., MLSPIN, New Jersey MLS, TREND MLS, Move Inc. (operator of Realtor.com®), Bridge Interactive, Bainbridge, Cevado Technologies, CLRsearch, eNeighborhoods, eShowings, FBS Data Systems, Google, Homescape, Marketlinx, Oodle, Point2, PropBot, Prudential Preferred CRE, RealEstate.com, Realtracs, ThreeWide, Trulia, Vast, Yahoo! and Zillow."
Source: http://www.reso.org/node/5


It's my recent understanding from one senior manager participating in the RETS initiative that there is a big push by a number of the major search engines to actually implement the RETS feed standard by summer.

PermalinkPermalink June 05, 2009 19:59:07
Comment from: Kristen Carr [Visitor] Email · http://www.RETSIQ.com

I think there is a misinterpretation of the statement from RESO.org. That statement is not saying the entities listed have adopted the Syndication schema, although many have. That statement lists the entities whose staff participated in the creation of the Syndication schema itself.


While one of the goals of RESO is, obviously, adoption of the RETS standard I am curious about the "senior manager participating in the RETS initiative..." who says there is a push by major search engines. As far as I know RESO has heard nothing at all from the big syndication sites officially since April 2008.




I'm not at all surprised to see our friends at Threewide doing so well in this arena. Thankfully Threewide not only does Syndication well but they also participate heavily in improving the RETS standard, including the Syndication schema. Threewide played an integral part in getting that schema created and approved by the RETS community. It's participation in the creation, design, approval, adoption of the RETS standard which continues to improve the standard. Thank you Mark Wise for leading the way on that side of Syndication!

PermalinkPermalink June 05, 2009 22:08:55
Comment from: Bud Hovell [Visitor] Email · http://www.syndafeed.com

Hi, Kristen ...
"That statement is not saying the entities listed have adopted the Syndication schema, although many have."



The "push" I referred to was for actual implementation by several major search engines, as distinguished from the long period of development of the final RETS standard by participants including those named in the RESO article.


Wiith respect to Michael's original question about which companies are actually "using" the RETS syndication format as of the date of his posting.
It seems reasonable to presume those participating in development would also be among "intended adopters" since they would otherwise have no interest in investing the management time and engineering resources necessary to participate.



The source of the comment about that "push", BTW, was the representative of one of the search engine companies participating during the entire RETS development process. If RESO has heard "nothing at all" since April last year, post to me privately and I'll happily provide you this manager's email address so you may directly confirm more recent events with him.

PermalinkPermalink June 06, 2009 05:32:28
Comment from: Brian Bell [Visitor] Email · http://www.wrar.com

As a firm supporter of RETS from a MLS operations perspective, and personally as a member of the RETS community and a RESO workgroup member I completely concur with my friend and colleague Kristens statement.


As an MLS CTO; As far as Syndication goes and as far as I am currently concerned, Threewides Listhub product for MLS syndication is the premier tool for syndicating MLS listings to multiple search engines where the control to opt-in is the designated Realtor®s responsibility and option. This is accomplished by the DR having their own login screen and search channels they may opt-in and opt-out of.


Because confirmation of member status and designation comes from the RETS feed as well, Threewide is able to automatically verify member status and set up the DRs account accordingly. For the MLS, this means one less piece of technology to manage while being able to provide an exceptional benefit to members.


I have had the privilege of working with Mark Wise, CEO of Threewide (3yd) on RESO workgroups over the past few years and I cannot say enough positive about Mark and his company.

Entities that have expressed opposition to RETS either do not know enough about it and need to become educated by sending a representative to the next RESO meeting this September in Chicago at the NAR building, OR... are educated about RETS and need to voice their concern to their peers at the next meeting


instead of boycotting something they have the ability to become directly involved in.

Online RETS education and forums are available at www.rets.org


As far as from an MLS Information Officers perspective,(This is my personal and professional opinion and is not the opinion of any RETS group, technology provider, or organization) my ONLY concern regarding syndication is the potential for a channel to take a syndication feed and either resell or republish the feed.
For example; if I use a syndication product or channel, and I send my listings to google (I will use google because they do not resell or republish to my knowledge) Then without MLS or Broker consent, they send the listings off to another vendor, search engine or entity and resell or republish those listings then there is an issue...


The majority or MLS listings are owned by the listing firm and are copyrighted by the MLS. In short this means that search engines that take MLS feeds and send them elsewhere without explicit permission from the MLS, or without the permission of every listing firm which owns the listings, is using and publishing copyright protected information and material without permission.

That is the only time when management of syndicated listings could be an issue. The MLS would need to first have the site illegally publishing data reported to them or find the site by searching for keywords in their MLS feed coupled with other means we use. Once the site in question is found, the MLS would need to take hundreds of screenshots for evidence to prove that a) The infringing site did in fact have and use MLS data without consent, and b) that the listings are in fact the MLS listings.


As you can imagine, that could be very time consuming. After evidence is obtained to support the claim, you are looking an more time.. and a large amount of legal fees involved.
While this is the only downside of syndication that I can see, if you are partnered with a good syndication provider, that provider works to make sure that their partner channels do not and will not resell or republish listings as the responsibility does fall on them to do so if the verbiage of contract states that...
We are living in a full blown online world where information is all over the internet.....


As an MLS, it more my job to promote my members and their listings through any and all means of technology that I am able to use. If I did not provide syndication I would be doing my members a great injustice and I would not be working in their best interest to help promote not only the use of a REALTOR® but to promote active status listings from the MLS database. This includes the use of syndication tools.


Our MLS was proud to be (to my knowledge) one of the few MLS operators that were 100% RETS (no SQL server, No Flat Files, No FTP.. ONLY RETS) a few years ago and it has done nothing but benefit our members. (Especially with the use of syndication.)
We are lucky to have partnered with a syndication provider who does look out for our best interests and our members best interests, and works with their channels to ensure that it is known that the listings are copyright protected and are not to be republished.
So what will be my management time for this month with syndication with our MLS listings and our vendor?
About 45 seconds total.... The time it takes me to send one of my contacts at Threewide an email reply saying "Thank You" for sending me the MLS monthly statistics reports....




45 seconds a month for promoting our members listings to multiple search engines through syndication and allowing the Broker In Charge, Owner or Designated Realtor® full control of which channels (if any, or all) that they syndicate to...


Not to offer a tool such as that would be a disservice to my members.
Sorry.. I will get off my syndication through the use of RETS pedestal now....
Brian Bell CTO
www.WRAR.com
and www.THEwilmingtonMLS.com

PermalinkPermalink June 06, 2009 08:11:11
Comment from: Carla [Visitor]
The list above was published in good faith, and it's good to see discussion around it. But is there really a need to keep this going as a "well I heard" type conversation? I think those are best kept to private emails and internal (i.e. not indexed on a forum open to the internet discussions where all names will be indexed with this on research). Let's remember this forum is specialized, and keep it as such.
PermalinkPermalink June 06, 2009 08:38:09
Comment from: Marilyn.Wilson [Member] Email
Default avatar

I would like to see a field added to the spreadsheet that differentiates the method in which data gets fed to be syndicated.


This would differentiate those that take MLS data and feed it directly versus those that syndicate individual listing information added by an individual agent.


I don't think of that as true syndication because the data is inherently going to be out of date because the system is not automatically updating the information.
I also agree with Victor that the spreadsheet needs to be updated. Threewide says on their website they syndicate to 40 sources and the spreadsheet does not reflect that updated number.
Marilyn Wilson

PermalinkPermalink June 06, 2009 09:23:38
Comment from: Bud Hovell [Visitor] Email · http://www.syndafeed.com

Hi, Marilyn ...
Out-of-date listing data can be a vexing problem, for sure, and you are right to point that out. However, several considerations must be taken into account:



1. Agents often change the phrasing of their descriptions to a more journalistic style which may better suit search engine advertising than what they've provided in the MLS listing. Since it is the purpose of marketing to elicit a contact from a buyer, some agents deliberately avoid providing all the information available in an MLS listing.


2. All agents and brokers do not participate in MLS and other broker-sharing organizations. I'm told brokers in some locations out in Midwest flyover country don't share listings -- ever, at all -- and there is no MLS. Their listings are all exclusive and these brokers handle both the buy and the sell side for all sales made. Or there is no sale.


3. MLS is a mainly North American phenomenon which does not apply elsewhere in global markets, even in first-world countries, and MLS sources are simply not a possibility from most locations outside NA.



4. Distribution of listings isn't necessarily confined to those posted by agents and brokers (whether or not MLS members), depending on the search engine to which they are being posted.
That said, I couldn't agree more that while changes to listing status and/or other information may be an agent's duty to maintain, that duty isn't always faithfully performed. But there are a few simple measures which can help overcome that problem...
Automatically expiring all posted listings (rather than just letting them run unattended forever) limits this risk since forced expiration at frequent intervals requires the broker or agent to actively renew a listing in order to continue it in circulation.
This isn't a lot different to what happens with newspaper and periodical advertising by brokers and agents which goes out of date (but is thus automatically "expired" when it goes out of print). Unlike hard-copy advertising, however, it is possible to readily correct or update listings transmitted in an electronic environment.
Getting changes posted to all locations is vital, and not all search engines provide a means to immediately expire a listing on a property sold or suspended from active offer.


That is to say a posted listing may expire only in due course after it is no longer submitted. The time period differs according to local search engine rules.
Where it's possible to set an explicit expiration date at a particular search engine, setting that date really "close in" with daily updates to carry listings forward does help limit the risk of zombie listings wandering the countryside long after the properties have gone to a new owner. Hopefully an immediate-expiry mechanism will eventually be enabled on search engines which don't already make them available and don't expire immediately when a listing suddenly disappears from the feed delivery.


We have observed some number of particular US agent listings on Google Base which we know to be zombies, but it is unclear whether the original provider continues to renew them long after his contract (and the underlying listing contracts) expired or if Google Base failed to properly expire these listings long after they were no longer being transmitted.
Don't know and won't speculate about the cause of those particular zombies, but if there is a failure to expire by the search engine then it presumably wouldn't matter if such listings were originally sourced from MLS. If the provider knowingly continues to feed these out of date listings without authorization, that's a problem with impaired ethics and not a problem with obsolete data.

PermalinkPermalink June 06, 2009 12:36:12
Comment from: Victor.Lund [Member] Email · http://www.wavgroup.com
Victor.Lund
I like the new term "zombie listings". Clearly it is easy to syndicate listings, but try managing your online listings or deleting a listing. And by the way - what happens to the data rights? Does zillow now own all of the historical listing data that they and others are collecting - to monetize as they like without broker consent?
PermalinkPermalink June 06, 2009 12:49:35
Comment from: infosam [Visitor] Email · http://www.twitter.com/infosam

The spreadsheet is interesting but a very superficial analysis.


Need to consider:


1) What are the business terms under which listings are distributed and displayed?


2) Is the site "Realtor Friendly": Generous basic listing display, prominent links back to the Realtor, lead capture, refraining from other broker's ads on the listing detail page?


3) Is the site even relevant in terms of traffic and usership?
Distributing listings willy nilly to irrelevant sites or sites that have coercive and exploitive business models does not benefit the seller, the buyer or the Realtors involved.
Sloppy opt-in syndication can undermine and make more difficult the task of getting Realtors and their customers fair treatment on some of the more relevant websites.




Distributing listings willy nilly to irrelevant sites or sites that have coercive and exploitive business models does not benefit the seller, the buyer or the Realtors involved.
Sloppy opt-in syndication can undermine and make more difficult the task of getting Realtors and their customers fair treatment on some of the more relevant websites.

PermalinkPermalink June 06, 2009 13:35:02
Comment from: Kristen Carr [Visitor] Email · http://www.RETSIQ.com

I'm a bit late jumping back into this but...


Bud: The companies listed do not necessarily "use" the Syndication Schema but, as with most things RETS, participate in the creation to better the standard as a whole. I am employed by Bridge Interactive Group and have been a member of the RESO Board of Directors since its inception. I actively participate on several RETS Workgroups and created and Chair the RETS Education and Outreach (E&O) Workgroup. Bridge participated in the Syndication Schema but do not use that Schema at all - we have no business need for any of the Schemas. Likewise, we don't really have any "need" for E&O but I spend a great deal of time on those projects because we believe the general adoption of RETS is good for the real estate community as a whole.


I believe it is relatively safe to say the Syndication Schema is "complete" (someone out there is going to hang me for saying that...bring on the noose) at this point. Some modifications will inevitably need to be made but the overall Schema is pretty well defined. RETS will never be finished, it will always grow and change, just as the data collected in the real estate transaction is always changing and technologies are always changing.



As far as keeping updated listings - there are means for keeping a local database current but, from my experience, most sites which display listing information do not take measures to maintain the database. I believe that's one of the pains of the agent/broker community. When I was an MLS employee on of the most frequent questions I received was how to keep listing information current when a listing went off market and was no longer provided in a feed, whether FTP, RETS, a Syndication "push", etc.
I believe some of the questions Victor presents are right on time with what we're seeing in the data world. There are several very qualified attorneys out there who earn a good deal of money helping Brokers and MLSs answer that question.


My personal option - the 15 or 20 fields used in Syndication are not as valuable as the IDX dataset. There are plenty of business models we're afraid to latch onto right now because of the missed opportunity of a Chicago company a few years back. Bottom line, again...my opinion, the MLS has the power to act on behalf of its Broker participants. The MLS can, and should, investigate avenues for the coveted NonDues Revenue and data is the place to start but the MLS should remember they are acting *for* their Brokers, not in spite of them.

PermalinkPermalink June 08, 2009 08:22:34
Comment from: Drew Meyers [Visitor] Email · http://www.geekestateblog.com
To Michael Wurzer's comment above, I'm not aware of others -- but I'm sure there are some out there.
PermalinkPermalink June 09, 2009 10:25:02
Comment from: Bud Hovell [Visitor] Email · http://www.syndafeed.com

Hi, Kristen ...
QUOTE
I'm a bit late jumping back into this but...
ENDQUOTE
I'm returning long after the fact also since you've contributed some interesting and informative comments.



QUOTE:
Bud: The companies listed do not necessarily "use" the Syndication Schema but, as with most things RETS, participate in the creation to better the standard as a whole.
ENDQUOTE



Some companies I questioned have also not participated in development of the Syndication Scheme. I've no idea what was the original intended purpose of the posted list -- nor how or by whom originally sourced. What I do know is that, as presented, it isn't objectively accurate, whether in the context of "use" or of "contribution". Pointing that out wouldn't seem to be reasonable cause for a tempest in a teapot.


QUOTE
I believe it is relatively safe to say the Syndication Schema is "complete" (someone out there is going to hang me for saying that...bring on the noose) at this point.
ENDQUOTE


Not at all. It's surely safe to say it's actionable and going into production, which is a big win for everyone in the community. Even the most carefully designed standard evolves over time when the terrain changes and our experience of traversing it.



QUOTE
As far as keeping updated listings - there are means for keeping a local database current but, from my experience, most sites which display listing information do not take measures to maintain the database.
ENDQUOTE


That appears to be quite true, depending on the focus of site management. Some agents also "chum" for new customers by conveniently failing to take down known-expired listings, particularly when there's no penalty for letting zombies coast on forever.



QUOTE
I believe that's one of the pains of the agent/broker community. When I was an MLS employee on of the most frequent questions I received was how to keep listing information current when a listing went off market and was no longer provided in a feed, whether FTP, RETS, a Syndication "push", etc.
ENDQUOTE



Force early expiration of listings and require positive action to renew them. That surely doesn't solve every possible problem, but it does go a long way toward reducing the frequency and impact of zombies. If a listing goes missing from the incoming source, it should likewise be immediately expired from outgoing distribution.


QUOTE
My personal option - the 15 or 20 fields used in Syndication are not as valuable as the IDX dataset.
ENDQUOTE



Value all depends on the intended purpose and which data are chosen. A marketing purpose isn't necessarily well served by copious and detailed "data" intended mainly to document the property and other listing contract details, and advertising may actually suffer from relying on reams of objective but inherently lifeless data.
If you visit any search engine and inspect the listings at the top level, it is immediately obvious how little "data" can be offered. That primary battle zone allows little room for maneuver and is highly visual. There is no hope of immediate assistance from even the most abundant quantity of other objective "data", which is entirely out of sight. An MLS service cannot influence quality of advertising "creative", which is up to the agent to provide, and stark, naked data (promoting features) doesn't necessarily engage perceived needs (promoting benefits).


In a buyer's market heavily glutted by a blizzard of unsold properties, the few hesitant buyers can soon go blind reading page after page of unsold listings. Offering a poor photo and/or uninspiring ad copy simply invites folks to skip over (all other things equal) to those more attractive. The quantity of data, no matter how great, cannot offset lack of focus on quality of those few vital elements that first matter most when a prospect decides whether or not to click for more info.
Even then, the question arises as to how best (if not how immediately) to satisfy their desire.


Agreed, it's a pretty blurry line that separates "features" from "benefits" in real estate advertising, and it is entirely possible some prospect may excitedly decide to call an agent just because the listing detail mentioned the second bathroom has granite countertops. Could happen.
But what's the downside?
The ad that obligingly answers all possible questions also incurs the arguable risk of blunting a prospect's initial urge to contact the agent and "learn more". Not a good thing, perhaps. If stimulating contact from interested prospects is the agent's game plan, sometimes "less is more". And vice versa, of course. ;)

PermalinkPermalink June 21, 2009 18:10:19
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West Coast
Victor Lund
291 Falcon Crest Drive
Arroyo Grande, CA 93420
Office: (805) 473-9119
Mobile: (805) 748-9118
E-Mail Victor/Marilyn
West Coast
Marilyn Wilson
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Mobile: (805) 748-9118
E-Mail Victor/Marilyn
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