I had a fascinating conversation with a friend of mine who was describing her hellacious experience purchasing and ultimately foreclosing on a home.  Since we, at WAV Group, solidly believe that we do not listen to consumers enough, I thought it would be fun to share her story, word for word, uncut, to help all of us understand what, at least one consumer, is thinking these days.  Sobering words….I hope it inspires every one who reads this to think about ways we can “make it up” to those consumers that we let down… Enjoy….. I don’t know a lot about [...]