MLS organization

Love HELPING REALTORS® succeed? Have we got a job for you!

by Marilyn Wilson on November 2, 2017

We’re excited to announce that WAV Group is working with Carolina Multiple Listing Service (CarolinaMLS) to find a Help Desk Support Manager. Carolina MLS CarolinaMLS is an 11,000 member organization which is a subsidiary of the Charlotte Regional REALTOR® Association.  This progressive organization is one of the largest associations in the U.S. and CarolinaMLS is experiencing significant growth.  In addition to providing wholesale service to North Carolina Mountains MLS and adding 3,519 users, it is in the process of onboarding over 600 more users by providing wholesale service to the MLS of Catawba Valley, bringing subscriber numbers to 15,000+.  Additional similar MLS growth is anticipated. This vibrant organization also has a school of real estate (Mingle School of Real Estate) and a 501(c)(3) foundation (the Housing Opportunity Foundation) as well as a Realtor® Store.  All are housed together in centrally located Charlotte, NC and they are in the process of building a new 66,000sq. ft. building with cutting edge technology and services at the same location. CarolinaMLS, as well as the organization as a whole, has remarkable stability and a very low turnover rate.  Retention is high, quality of life and home-work life balance are priorities.  It is a pleasant and casual environment with a culture of mutual respect and open communication but also a culture of service, with the realization that it exists to serve its members, participants and subscribers. Job Responsibilities The Help Desk Support Manager is a critical driver of member satisfaction and loyalty for the organization. This position is responsible for managing a team that is delivering timely, respectful and helpful information. The team is responsible for helping REALTORS® leverage CarolinaMLS tools to sell more real estate. This position is responsible for helping CarolinaMLS members fully leverage the technologies available including the Matrix MLS system, Carolinahome.com, Carolinarealtors.com, Mingleschool.com, Showing Time, SAFEMLS, Realist, Move/ListHub and Statistical Analysis Module (SAM).  They also assist with identifying and writing communications explaining system updates to members. The Help Desk Support Manager will work closely with the VP of MLS as well as the CIO and will also be responsible for working closely with the MLS Committee to ensure that the system continues to evolve to serve the ever-changing needs of CarolinaMLS members.  The successful candidate will participate in MLS committee meetings regarding MLS system updates and assist with implementing MLS committee recommendations to update or improve the MLS system.   They are […]

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