At WAV Group, we have been helping MLSs and associations measure their success and helping them find the areas to improve. These years of experience of hundreds of surveys has led to the creation of the first Customer Experience Index (CXI) for the real estate industry.
It is critical for MLSs and Brokers to measure the relationships they have with their customers. While most MLSs do not have DIRECT competition, they have tons of indirect competition. MLSs compete against companies that generate leads for agents since that it one of their key roles. They compete against training companies providing CE credit and teaching about technologies. MLSs also compete. MLSs also compete with companies that provide ways to aggregate and distribute real estate listing information for the purposes of monetizes the information flow. While MLSs have survived well in the real estate ecosystem, some are more well-regarded than [...]
