Love HELPING REALTORS® succeed? Have we got a job for you!

by Marilyn Wilson on November 2, 2017

We’re excited to announce that WAV Group is working with Carolina Multiple Listing Service (CarolinaMLS) to find a Help Desk Support Manager. Carolina MLS CarolinaMLS is an 11,000 member organization which is a subsidiary of the Charlotte Regional REALTOR® Association.  This progressive organization is one of the largest associations in the U.S. and CarolinaMLS is experiencing significant growth.  In addition to providing wholesale service to North Carolina Mountains MLS and adding 3,519 users, it is in the process of onboarding over 600 more users by providing wholesale service to the MLS of Catawba Valley, bringing subscriber numbers to 15,000+.  Additional similar MLS growth is anticipated. This vibrant organization also has a school of real estate (Mingle School of Real Estate) and a 501(c)(3) foundation (the Housing Opportunity Foundation) as well as a Realtor® Store.  All are housed together in centrally located Charlotte, NC and they are in the process of building a new 66,000sq. ft. building with cutting edge technology and services at the same location. CarolinaMLS, as well as the organization as a whole, has remarkable stability and a very low turnover rate.  Retention is high, quality of life and home-work life balance are priorities.  It is a pleasant and casual environment with a culture of mutual respect and open communication but also a culture of service, with the realization that it exists to serve its members, participants and subscribers. Job Responsibilities The Help Desk Support Manager is a critical driver of member satisfaction and loyalty for the organization. This position is responsible for managing a team that is delivering timely, respectful and helpful information. The team is responsible for helping REALTORS® leverage CarolinaMLS tools to sell more real estate. This position is responsible for helping CarolinaMLS members fully leverage the technologies available including the Matrix MLS system,,,, Showing Time, SAFEMLS, Realist, Move/ListHub and Statistical Analysis Module (SAM).  They also assist with identifying and writing communications explaining system updates to members. The Help Desk Support Manager will work closely with the VP of MLS as well as the CIO and will also be responsible for working closely with the MLS Committee to ensure that the system continues to evolve to serve the ever-changing needs of CarolinaMLS members.  The successful candidate will participate in MLS committee meetings regarding MLS system updates and assist with implementing MLS committee recommendations to update or improve the MLS system.   They are […]


Pillar to post

I have always admired PILLARTOPOST. They have created a well-recognized backed up by a consistent service experience monitored closely across its 600+ franchises in North America.  They have taken a business that has been serviced historically only by mom and pop shops and created a corporate quality control system that ensures a thorough and predictable home inspection. PILLARTOPOSTS’ broker partnership feel good working with a brand that has gone above and beyond to protect the interest of their clients and ensure that transactions do not fall apart at the last minute because of an unexpected problem. They are looking for a VP Marketing to continue to expand the brand into new markets and help attract long-term working with relationships with brokers and agents across North America. Attached is their job posting; Check it out!   Pillar To Post Home Inspectors is looking for a world-class marketing leader  to join our team as VP Marketing. Pillar To Post is a 23 year old company on a brand-experience driven growth mission.  It operates nearly 600 franchises across 49 states and 9 provinces, is North America’s leading home inspection company and is consistently rated an overall Top Franchise system and Number One home inspection company by Entrepreneur Magazine.  The business has doubled in the past four years and the vision is to double again over the next 4-5 years. Growth and opportunity have created the immediate need for a world-class VP Marketing to drive toward the vision for the future. As a member of the senior team and leading a staff of talented young marketers and world-class marketing partners, the VP Marketing will be a key driver of growth.  Confident with thought leadership, strategic thinking and with a hands-on, get it done approach, this person will be instrumental in shaping the future of Pillar To Post and the home inspection industry. You are already the marketing leader in your organization with a track record of success and a passion for making a difference and are now ready for “that awesome opportunity to put your own dent in the universe”.  You have experience in a distributed business model and understand working in Canada and USA.  You have a powerful understanding of modern, leading edge, integrated marketing that delivers real business impact and results. Your expertise covers offline, online and face to face environments and you are skilled at leading internal and supplier teams to deliver […]


First MLS logo

First Multiple Listing Service (FMLS), located in Atlanta, Georgia is seeking a new Chief Operating Officer. Founded by real estate brokers in 1957, First MLS was the first MLS in the state of Georgia.  It has a unique business model which is highly economically beneficial to brokers which creates strong loyalty and commitment. Currently FMLS serves more than 36,000 real estate professionals in Georgia with over 2000+ broker offices.  The FMLS database currently contains more than 39,000 active listings spread across 110 counties throughout the state. FMLS’ Mission is to “help fulfill financial dreams by providing superior technology, service and training to facilitate the success of our members.”   They focus on thoughtful products and services that not only meet the needs of today’s real estate professionals, but exceeds them.  Their Corporate mission drives how they do their daily work, from the way they answer the phone to the way they prioritize themselves. Atlanta, Georgia, FMLS’ location, is the only city in the country that still has two MAJOR MLSs with significant duplication in members.  FMLS has to continually innovate to remain relevant in this situation.  This position is ideal for someone who takes great pride in their work and wants to continually improve the value of its MLS services. The scope of this position is much broader than most MLS positions. As a Chief Operating Officer, this position oversees several areas of the company including Member Services, Training, Product, Administration and Finance, Human Resources and Technology. Because of the breadth of this position, it requires someone with deep technology skills as well as strong managerial, coaching and leadership skills. The ideal candidate will be in tune with the needs of today’s brokers and will have proven experience building strong relationships while satisfying the ever-changing technology needs of brokers and their agents.   They will be able to operate in a nimble and dynamic environment and be able to lead decisive and customer-centric teams. Here are the responsibilities of the position: Participates in the development and preparation of short and long-term goals and plans based on the broad organizational goals and objectives. Responsible for the measurement and effectiveness of internal and external processes and controls. Appraises and evaluates the results of overall operations regularly and provides reporting of these results to the CEO. Directs and prioritizes technology and IT strategy implementation, planning, projects and budgeting. Directs and prioritizes product management and escalate […]


Looking for a Killer CTO position?

by Marilyn Wilson on January 12, 2017

We work with tons of brokerages that say they want to look at their business in completely new ways. Companies that have been in the business for a long time though, cannot fundamentally change their approach for fear of losing agents and decreasing their market share. eXp REALTY is different. This company came out of the gate with a fundamentally different business model and an extremely unique approach to sales coaching, training and management. It is the Agent-Owned Cloud Brokerage®. Technology is absolutely at the center point of what makes eXp unique. Their industry exclusive use of a 3D immersive cloud office eliminates the need for the costly brick and mortar offices of traditional firms. . These cost efficiencies in turn allow the Company to deliver more value to their agents. They’re growing like gangbusters so they’re looking for a really smart and strategic Chief Technology Officer to help them continue to expand beyond the over 2400 agents and 42 state footprint they have established in a very short time. The ideal candidate will have strong leadership skills and will have a unique mix of understanding the needs of agents and their clients combined with a depth of technology vision and executional skills. As a key member of eXp Realty’s executive management team, this newly created position will act as strategic thought leader who will help drive the growth of the Company through the building of a scalable enterprise application through which eXp can efficiently serve its fast -growing international agent base. In addition, the CTO will drive the evolution of eXp’s Cloud Office to better serve the Company’s agents. The CTO will also be charged with developing a data strategy within the organization to leverage the vast amount of data available to the Company. This is a critical role in helping to shape and drive the future success of eXp Realty. The successful candidate currently holds, or has held, a visible and high impact technology leadership position in or around the residential real estate brokerage industry, should have a strong technical acumen and the ability to build and lead high performing engineering, product and IT teams. If you want to learn more about the position, feel free to reach out to me, Marilyn Wilson at or call me at 805 748-9118 and I’ll be happy to tell you more about it.


In an email dated January 25, 2016, Pacific Union CEO Mark McLaughlin writes: “In a bold move within the residential real estate industry, Pacific Union names Selma Hepp to the newly created position of ‘Vice President, Business Intelligence’.  Selma joins Pacific Union from her position as Chief Economist for Trulia. Prior to Trulia, Hepp was Senior Economist for the California Association of Realtors and Economist for the National Association of Realtors, both trade organizations dedicated to the advancement of professionalism in real estate. Selma’s Ph.D. in Urban Economics, complemented by her deep expertise in understanding market dynamics in the western U.S. will give our team of professionals’ insightful intelligence to help your clients make key decisions regarding how and where they will live. Selma will further monitor and write commentaries on housing markets, urban economics, international housing markets, and demographic trends. She earned her Master’s degree from SUNY at Buffalo and a Ph.D. from the University of Maryland. In 2016, Pacific Union will make significant investments in business intelligence and technology advancements. These investments are designed to gain thorough understanding from a quantitative perspective; client demographics and empirical market dynamics on a hyperlocal basis. Our investments will give Pacific Union Real Estate Professionals definitive buyer profiles and specific marketing tactics to access key buyer segments. We intend to raise the bar in the real estate industry for interactive technology – complete with market data. You and your clients demand and deserve real-time data delivered in an easily consumable and interactive manner. Selma is thrilled to join our team and offered this perspective. “Pacific Union’s vision and forward thinking uniquely positions this firm to become the leader in understanding California’s challenging housing market. The market is at a critical juncture that requires a close watch to anticipate its dynamic nature.” Congratulations to Selma and Pacific Union from all of us here at WAV Group! Best wishes for a very successful 2016!


Opportunity for a Senior Technology Director

by Victor Lund on January 6, 2016

WAV Group is working with a company in the southeastern United States  to find a skilled Senior Technology Director to join their team. The company is a large broker  committed to offering amazing service. The businesses are driven by a dynamic leader whose vision permeates each business unit. That vision, always putting the customer first and going a “step beyond” that, which is expected, has made the company the area’s #1 service-oriented real estate firm, year after year. FUNCTION/ROLE: The company enjoys an extremely strong brand that has established a reputation for delivering solid, and thoughtful integrated technology solutions for its agents and clients. The Sr. Technology Director will be responsible for purchasing and maintaining a suite of lead generation, brand building, and transaction processing tools second to none. This position will also drive the success of corporate IT solutions finding more effective and efficient ways to support the needs of the staff and sales professionals. Third, the Director will work closely with the marketing team to continually improve the engagement and lead generation capabilities of the highly trafficked broker website The successful candidate will be responsible for formulating and implementing the Technology plan that will help achieve the corporate strategic plan goals. While the ideal fit for this position will have strong leadership skills and technology vision, they will also have strong operational skills with the ability to oversee and seamlessly execute the complete operation of the company’s technology infrastructure as well as office, agent and consumer-facing tools. The Sr. Technology Director will need to be a charismatic leader capable of earning the trust of the leadership team as well as effectively leading, guiding, directing, inspiring and evaluating the work of 15 members of the technology team. The successful Sr. Technology Director will also be a strong manager and developer of people, adept at forming, staffing, guiding, leading, and managing. They will be expert at inspiring and guiding a progressive internal technology team. The successful candidate will also have proven skills at leveraging external development and systems integration resources where appropriate. The role requires a strong ability to work in partnership with marketing, and leadership to digest the needs of the company staff, training team, offices and sales professionals as well as sensitivity to the ever-changing demands of home buyers and sellers.  They will work closely with the President to ensure full transparency of the technology path, communicating all plans, […]


WAV Group consulting will often involve recruiting key leaders to join a company and support the execution of their strategic plan. WAV Group is searching for a number of key positions now. If you are looking for a new adventure, be sure to let us know. Confidentiality is paramount for most of the recruiting that we do here at the WAV Group. Most often, we are seeking C –Level executives – Chief Executive Officers, Chief Technology Officers, etc. We support our clients in the effort to find alignment with experienced leaders. Here are some of the positions that we are filling: Head of Broker/Franchise Technology – One National firm, one South East Regional firm. Both positions report to the President/CEO. Head of Broker Business Intelligence – This may be the first position of its kind in America. This person will be responsible for leveraging data as an asset to generate market insights and new business opportunities. California, Bay Area. Head of MLS – Multiple positions available for medium sized MLSs – Association owned. Head of Broker Sales – East Coast All of these positions represent exciting opportunities. It’s time to clean up your Linkedin profile and sharpen your sword for the New Year. 2016 is expected to be a modest year for the economy, but a great year for innovation in the real estate industry as it awakens from the 2006-2014 economic slumber. Again, confidentiality is key. The caliber of people we are looking for are never jobless. We get that. But if you are looking for a change, or a new opportunity to expand or enliven your career – let us know. Happy New Year!


Down Payment Resource™ Job Opportunity

by THE WAV GROUP on February 24, 2015

JOB OPPORTUNITIES Account Manager   Down Payment Resource™ is seeking an Account Manager responsible for establishing and growing collaborative relationships with our customers and partners. With the goal of maximizing the growth and value of our existing client base, objectives for this position include strategic customer lifecycle management, customer adoption of Down Payment Resource products and services and customer satisfaction. Job requirements: Ability to work remotely Ability to travel frequently Thorough understanding of the real estate industry Knowledge of the home buying process, mortgage finance and homeownership programs 10 years of experience in real estate and account management Proficiency in Microsoft Word, Excel, Publisher and Gmail & Google Docs/ Google Drive Prior experience working in a CRM program is desired Strong interpersonal and relationship building skills Associate’s or Bachelor’s degree in Business, Marketing or other related field Strong verbal and written communication skills Negotiation and selling skills and experience is a plus Objectives: Support and maintain regular contact with customers’ leadership and functional teams to achieve the highest level of customer satisfaction. Includes quarterly meetings to ensure growth objectives are met, product adoption momentum is maintained and customer retention is secured Manage the onboarding of new customers, establish trusted relationships with appropriate leadership and develop aggressive goals for customer adoption of Down Payment Resource products and services Collaborate with customers to monitor product adoption opportunities and grow usage of Down Payment Resource products through all available channels Track customer communications, events, opportunities, partnerships and data for ongoing visibility into progress Represent Down Payment Resource and our products at industry events as well as local customer trade shows, meetings and events Promptly respond to and anticipate customer needs Collaborate with Down Payment Resource teams to contribute insight and expertise toward improved marketing content, customer support efforts, training opportunities and statistical analyses Retain existing customers and support identification and acquisition of new business opportunities Timely response to new customer leads Conduct web-based meetings with customers The role is under the direction of the CEO and will work closely with Down Payment Resource leadership with the support of all specialized teams. Compensation will be determined based on knowledge and experience. Please submit resumes to About Down Payment Resource™ (DPR) was developed by Atlanta-based Workforce Resource®, a web-based software company with a mission to connect people with hard-to-find financial resources. Found in 2008, the company launched DPR to help potential homebuyers become qualified […]


Man in Jail

  At WAV Group we work with leading associations and MLSs around the country helping them to find world class talent to continue an organization’s growth and evolution. We are lucky enough to be able to observe board dynamics, internal operations and CEO-led initiatives. As an industry, we are blessed with loyal leaders and followers who value the tradition of real estate and the process of governing the industry as well.  They clearly understand the unique needs of REALTORS® and are passionate about nurturing the real estate industry.  Many of them have long-standing personal relationships with many of their members and regularly “go to the mat” to help one of their colleagues succeed.  This longevity leads to continuity, solid community and effective methods for communicating key issues and advocacy. There is a potential downside, though, in our view.  Many Associations have had the same leader and in some cases, many of the same people on the Board of Directors for many years.  While the continuity of thought can be very valuable, it can also lead to staleness and complacency.  Without a continuous focus on the ever-changing needs of members and the clients they serve, Associations are in danger of becoming irrelevant and in the worst case, extinct. If you’re in a board meeting and you find yourself saying or even thinking things like “we tried that 5 years ago and it didn’t work” or “we don’t need to look at that” or “that would never happen here”, you may in danger of stagnation.  While we can all learn from experience, if we get jaded by experience we may miss out on exciting opportunities to renew the value and relevance of organizations. Historically our industry has valued long-term leadership – many of today’s leaders have been in the same seat for 20 or more years.  Some would prefer to move on to a new position with a new set of challenges, but it can be frowned upon.  Some real estate associations believe that the AE should sit in the seat for as long as they possibly can because they “owe” it to their constituency to do so. I would suggest that it may make sense to re-think this mindset.  While it doesn’t make sense to turn over Association Executives too quickly, the thought of bringing in fresh perspectives to critically evaluate the local real estate economy, programs, services and community relationships […]


GLVAR hires longtime association leader Nelson Janes as CEO

by Marilyn Wilson on February 15, 2012

Greater Las Vegas Association of REALTORS

LAS VEGAS – The Greater Las Vegas Association of REALTORS® (GLVAR) announced today that it has hired seasoned real estate association executive Nelson Janes as its new chief executive officer. Janes, who previously ran the Sacramento Association of REALTORS®, expects to start work at GLVAR on May 7. He was hired after GLVAR leaders conducted a national search to replace Irene Vogel, who is retiring after guiding the association for nearly 30 years. Devin Reiss, chairman of GLVAR’s CEO Search Committee, said Janes “brings extensive experience building successful associations and REALTOR® programs, considerable experience as a legislative advocate, expertise in refining and implementing effective strategic plans, and a fresh perspective and creative ideas regarding how GLVAR can improve its service to members and customers.” Reiss, a longtime local REALTOR® and former President of GLVAR, also praised Vogel, who will work with Janes for the next few months to ease his transition into his new job.