reporting

Trulia in the Zillow Era

by Victor Lund on June 25, 2015

As an analyst for many brokerages, franchises, and MLSs, WAV Group looks carefully at reports from publishers to understand dynamics that can be leveraged to enhance performance. Sometimes, we encourage firms to keep their strategy the same. At other times we encourage trying something new or redeploying investment. I like Trulia’s reporting. It is something that other publishers (including their parent company) could benefit from. Below I will provide a discussion about each. Leads – in their purest form, leads count. Even bad leads. If you are a broker and you are not producing leads for your agents, you may have another problem. Good leads are better. Have the office managers look at the leads every week. Lets face it. There are not that many to call it a huge job. Look at the ratio of leads to listings. Is that number going up or down. Generally speaking, most brokers see the most volume of leads per listing from Trulia and the highest quality of leads from MLS consumer sites or Realtor.com Visits – The whole idea of having a link to the broker website is to drive consumer traffic to your broker website. Hopefully your website will delight them and the consumer learns that they can get great service on top of great listing content there. Look at your lead conversion ratio by publisher. How many leads do you convert from traffic that comes from Trulia or other publishers? What is your bounce rate? If you do not know how to track this stuff, WAV Group can help. Listings – The key number here is accuracy. Are all of your listings on the site? Most brokers find that the number is off. Do an audit! Look at the data sheet to see which ones are missing or should be removed. Look at the listing price to make sure it is accurate. There are always problems with this because of overlapping data feed disorder and trumping rules. It is spaghetti that solid broker data management policy can repair. Views – We tend not to look at views very carefully, mostly because we do not know if the views are machines scraping data from Trulia or real consumers. It is more interesting to see analytics on property detail page views and I would love to see more granular information like time on page, photos viewed, and exits. Reading The Changes These […]

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